Over 10 years we help companies reach their financial and branding goals. Engitech is a values-driven technology agency dedicated.

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// Call center service

Best call center solution provider in Bangladesh

Enhance your call center operations and boost business profits effortlessly. Expand your customer engagement potential without limits. Upgrade your call center while safeguarding your existing phone investments. Seamlessly manage inbound and outbound calls with DesignBD Call Center Solutions.

// Call center solution Features

Business Features Of Call Center Solution in BD

Multi-Level IVR

Utilize various virtual receptionists for your business needs. Access multiple welcome messages, off-day notifications, special event information, and exclusive offer details, along with voice recordings tailored for your business.

Advance Call Distribution

Advanced Call Distribution helps you to select the order in which calls are distributed, ensuring they are routed accordingly, making it easier to handle a high volume of incoming calls.

Call Waiting

Get a powerful tool to efficiently handle organizational calls. Boost client loyalty with automatic call distribution, routing calls to an office extension, Skype, or a personal cellphone. This Ensured a seamless communication.

Call Forwarding

Obtain a useful tool that makes managing business calls easy. Forward or redirect your business calls to cellphones or residential telephones when your extension is busy or unavailable.

Queue Management

Currently, a full-time assistant is not necessary. You can set up a consistent automated voice for your brand and never miss a lead with the virtual assistant feature. That's how it works.

Call Transfer

Offer the best solution to all callers with call transfer functions. With this, easily transfer ongoing calls to other departments or agents, ensuring greater customer satisfaction.

Call Recording

Ensure you never miss important information during business conversations. All calls are automatically recorded and securely saved on a hard disk.

Conference Bridge

Access a solution that connects multiple team members to the same phone call, anytime and anywhere. It's completely free for internal use.

Schedule Call Back

Implementing an automated call-back system for your business enhances customer loyalty, client retention rates, and improves call handling efficiency.

Load Balancing

Ensure every customer receives a prompt response with our sophisticated and dynamic load balancing strategy, directing calls to available specialists immediately.

Music On Hold

Establish a professional company identity by personalizing on-hold music to align with upcoming campaign themes or your brand, creating valuable opportunities.

Call Routing

Maximize your profits with efficient call routing. Customize routing patterns based on various factors to ensure each call reaches its intended destination accurately.

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